Frequently Asked Questions

  1. What is inside the member’s area?

    You will find all of the latest tools for accessing our database of downloads. However, due to the large demand for P2P software, we have also included software which will allow you to connect the largest peer-to-peer networks on the planet. You will also find online tutorials which will make it easier for you install and learn the tools provided. As a bonus, we have included a collection of tools that include video players that allow you to play the latest video files, a CD burning application and much more.

  2. I’m new to downloading music, will this be very complicated?

    No worries, we have made this system very simple and easy for you. We will give you the simple steps to get you going fast. If you ever get stuck, or need help, just send us an email with your questions, and a friendly support representative will assist you.

  3. What kind of support can I expect?

    We have 2 teams of customer service representatives offering support around the clock, 7 days a week. Inside our member’s area, you will find clear online forms where you can submit your questions. And we assure that you will get clear and concise answers from our highly knowledgeable support staff.

  4. Is my registration secure and confidential?

    Absolutely! All your personal information is never shared with any other organization whatsoever - we take confidentiality very seriously. Our registration process is 100% secure and managed by PayPal - a well established and trusted online payment gateway. All the data is transmitted through an SSL encrypted connection which encrypts the data being transferred using the highest available standards.

  5. What kind of music and movies, do you have?

    You will find a very wide range of movies and music available to you. From all the most popular music and movies to the more obscure ones, on a network containing over 12 billion songs and movies you will be able to find almost every kind of music or movie you can think of.

  6. Do you have anything for Mac?

    Yes, we offer a Mac compatible version of our software.

  7. I use AOL, will this service work for me?

    Yes, our programs will work will all versions of AOL. All our downloads are AOL Friendly.

  8. Do I need a high speed connection, DSL or cable connection?

    No you do not, a standard modem is just fine, the faster your connection the faster your downloads will be.

  9. How long does it normally take to download a song?

    On a standard 56.6 Kbps dial-up modem, a 4 to 5 minute song would take about the same time to download as any other 3-4 MB file. Download time is directly proportional to the length and the file size and the speed of your Internet connection. A high-speed Internet connection, cable or DSL, will download much faster.

  10. How long will I have to wait to gain access to your website?

    We provide instant access! After you join, your email-address will be instantly added to our database. You will then get an email which shows you how to access the members area.
    If you have questions please contact us.

  11. Can I transfer these tracks to any portable devices or portable media?

    Yes.The songs you download are DRM free and the media file can be copied to a portable device or portable media like an iPod.

  12. Does it matter that I connect to the internet through a proxy?

    In most cases, it does not. However, we advise you to contact your network administrator to do the needful, if any change is the network settings is required.

  13. How do I install your programs? What’s a .ZIP file?

    Installation varies from program to program; most of the programs have their own installer (these files end in an .EXE), and you simply need to double click on the icon, and follow the directions. Now other files are in a compressed format called “RAR” or “ZIP”, which makes the download size smaller and speeds up how quickly you get it. In order to use a program that has been compressed like this, you need a utility that will expand it back up to its original size. There are many utilities like this, but the easiest is probably WinRAR. It’s a relatively small and very easy to use program, and you’ll find it immensely useful the more time you spend downloading things off of the net, since a very large amount of the information is compressed using utilities similar to this. Once you have downloaded and installed it, click Open or Run this program from its current location.

  14. I try to download, but all I get is a Server Error?

    A couple of scenarios can cause a Server Error 500. The most common one is that our servers are experiencing some temporary network problems. Normally, these problems are fixed in less than an hour; however, it is possible for them to go on longer. Please contact technical support for further assistance during such a time.

  15. I just downloaded and saved the file to my hard drive, but I forgot where it is. How can I find it again?

    This is a common problem and the solution is very easy. Normally your web browser defaults to the same directory for every download, until you change it. An easy way to find out the download directory is to simply start another download. When asked, choose to save the file to your hard drive and the “Save As” window will appear, revealing your download directory.

  16. I downloaded a file and it won’t play on my MP3 player.

    Most MP3 files on public servers are named with strange extensions or are not descriptive to what file type they are. If you already tried renaming the extension of the file to .MP3 and it won’t play it may be a compressed archive file; try renaming the file to end with a .ZIP or a .RAR and open the file in WinRAR.